At Zodigen, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website.

Information We Collect:

• Personal details such as name, email address, phone number, and shipping address.

• Payment information processed securely through trusted payment gateways.

• Device and browsing information such as IP address, cookies, and usage analytics.

How We Use Your Information:

• To process and deliver your orders.

• To communicate regarding your purchase, updates, or customer support.

• To improve our website, products, and overall user experience.

• For fraud prevention and security purposes.

Data Sharing:

• We do not sell or share your personal information with third parties except payment partners, courier companies, or as required by law.

Data Protection:

• We maintain appropriate security measures to protect your personal data from unauthorized access or misuse.

Your Rights:

• You may request correction, deletion, or access to your personal data by contacting us at zodigenofficial@gmail.com.

Contact:

Dispatch Time:

• Orders are processed and shipped within 1–3 business days after successful payment.

Delivery Timeline:

• Standard delivery within India takes 4–7 working days depending on your location.

• Remote or rural areas may require extra days.

Shipping Charges:

• Shipping fees (if applicable) will be displayed at checkout.

Order Tracking:

• Once shipped, a tracking ID will be shared via email or SMS.

Address Accuracy:

• Customers must provide correct and complete address details. Incorrect information may delay delivery.

Delays:

• Delivery delays may occur due to weather, courier issues, strikes, or other unforeseen events. Zodigen is not liable for such delays.

For shipping support, email: zodigenofficial@gmail.com or call +91 89678 94411.

Order Cancellation:

• Orders can be cancelled within 12 hours of purchase if not yet shipped.

• Once shipped, cancellation is not possible.

Return Eligibility:

• Returns are accepted only for damaged, defective, or incorrect products.

• The customer must share unboxing video proof without any cuts or edits.

Return Process:

• Email us at zodigenofficial@gmail.com within 24 hours of delivery with proof.

• Our team will verify the claim and guide you with the return instructions.

Refund Policy:

• Refunds are issued only after the returned product is received and inspected.

• Refund processing time: 5–7 business days.

• Shipping charges (if any) are non-refundable.

Exchange:

• Exchanges are provided only for size or model issues (if applicable).

Contact:

For cancellation and refund assistance, contact zodigenofficial@gmail.com or +91 89678 94411.

Welcome to Zodigen. By accessing or purchasing from our website, you agree to the following terms and conditions.

General:

• Zodigen sells premium watches and accessories through our official platform.

• All users must provide accurate and complete information during purchase.

Product Information:

• We strive to display accurate product details and images. Minor variations may occur due to screen settings or lighting.

Pricing:

• All prices listed are final and inclusive/exclusive of applicable taxes (as mentioned on the product page).

• Zodigen reserves the right to update prices without prior notice.

Orders & Payments:

• Orders are confirmed only after successful payment.

• Payments are accepted through secure gateways.

Shipping:

• Orders are shipped within the mentioned timeline on the product page.

• Delivery delays due to logistics partners or unforeseen issues may occur.

Warranty & Authenticity:

• All products sold are original and undergo quality checks before dispatch.

Liability:

• Zodigen is not responsible for any indirect damages, losses, or delays caused by external factors.

Contact:

For support, reach us at zodigenofficial@gmail.com or +91 89678 94411.